Downloads & Refunds
Digital Downloads
When you purchase the digital edition of When Two Hearts…, your file will be delivered instantly via email. No shipping fees apply and there’s no wait—your download link appears in your inbox shortly after purchase.
Because the digital file is delivered immediately, access begins once you open the link and download the file. For this reason, the digital version is non-returnable and non-refundable after delivery.
Physical Products
For our paperback, hardcover, and signed hardcover editions: we ship all orders within the United States at a flat $5 shipping rate. If your physical book arrives damaged, defective, or not as described, please contact us through our form with your order number and a photo of the issue. We will work with you to issue a replacement or refund as appropriate.
How to Request a Replacement or Refund
Please reach out using our contact form, giving your name, order number, and description (and photo) of the issue.
Contact us here: https://www.bacidbooks.com/#contact
We aim to respond quickly and ensure your issue is resolved.